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Merchandise cannot be returned without prior authorization. Shipments not having prior approval will not be accepted.
- All returns must be in good condition.
- Any shipment returned for credit or exchange must be returned
by traceable means, freight prepaid, within 30 days after receipt
of shipment.
- Return authorization number must be clearly marked on the outside of the package.
Shortages
- All shortages must be reported within 10 (ten) days of shipping.
- Check number of items delivered against the quantity shown on
your invoice (be sure to check the backordered column first if
something is missing). Also, empty the package for any product
that may be buried in the packing material.
- If there is a discrepancy, contact LOV Notes Customer Service immediately.
For Your Protection:
The carrier who delivers merchandise to your door is responsible for
loss and damages. Acceptance of shipment from the transportation company
is acknowledgment that the articles delivered to you are in good condition
and properly packed. Here is how you should handle damaged products
and shortages:
- Damage
1. Have delivery person note on freight bill the nature and extent of damages.
2. Do not destroy packing materials until the shipment is inspected or you are otherwise instructed.
3. Call LOV Notes and speak to Customer Service if a product has been damaged.
These procedures are necessary to ensure that you, the customer, are given proper credit, products are not lost and confusion is avoided.
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